Thank you for reaching out to us regarding pausing your bookings. We understand the importance of maintaining your preferred schedule, and we offer two alternative options to accommodate your needs effectively:
Option 1: Make-Up Classes If your current day and time are crucial to your regular timetable, we provide the option of one make-up class per calendar month with a minimum of 24-hour notice. Additionally, you have the flexibility to cancel any additional days within the same month. However, please note that a make-up token is not generated in this case, and the class fee will be charged to reserve the booking day and time ongoing.
Option 2: Future Booking Credits Alternatively, you may drop your current booking and receive a credit for unused future bookings. This credit can be used for scheduling swimming lessons upon your return. Please note that we cannot hold a position for you once your booking has been cancelled. The availability of a suitable day and time for rebooking is subject to availability. To make a future booking, please contact our centre when you are ready to return. You can check availability and book up to 7 days in advance by either calling our Reception Team or logging into the Parent portal.
Important Considerations: If you are planning a holiday or taking a break from swimming lessons but wish to return and hold your current booking day and time, please be aware of our make-up policy. We cannot hold booking day/time once your booking has been cancelled, and rebooking is subject to availability.
Make-Up Policy: We offer one make-up class per calendar month per booking with 24-hour notification using the Parent portal. If you would like more information about our make-up policy and instructions on how to schedule an absence on the Parent portal, please reply to this email.
Policy on Pausing/Holding Bookings: Please note that we are unable to pause or hold bookings. Pausing or holding a booking means keeping a position in the class empty for the duration of the request, which is not feasible given our limited availability and class sizes. We cannot accommodate holding positions for returning students at the expense of new bookings.
Instructions for Dropping Bookings - Cancel Future Bookings: When you wish to return, please contact the centre as we cannot hold a position once your booking has been cancelled. Rebooking is subject to availability, and you can check availabilities and book up to 7 days in advance by calling our Reception Team or logging into the Parent portal.
Please feel free to reach out if you require any further assistance or clarification. We are here to help and ensure that your swimming experience with us remains smooth and enjoyable.
Please contact the centre when you wish to return as we cannot hold booking day/time when your booking has been cancelled. Day and time when rebooking is subject to availability.
We are sorry to see that you have stopped and look forward to your return OR welcome any feedback.
Thank you from the TEAM of Col Jones Swim Tempe your Water Safety and Learn to Swim Specialist!
We are happy to announce that we now have a mobile application that makes it easier than ever for you to sign up for classes and camps, use makeups, check your student’s attendance, view skills and more - all on-the-go!
To download the app, click the link below:
Never miss an announcement from us again by enabling push notifications! We are excited to integrate this application and hope that you enjoy this new on-the-go experience.
Additionally, we offer Phone, Email, and App support from 9:00 am to 11:00 am, Monday to Friday.