YES, we offer 1 make-up class per calendar month with 24 hours notification through the Parent portal.

This means that each student enrolled in our program has the opportunity to schedule one make-up class every month. However, in order to utilize this make-up class, you must provide us with a minimum of 24 hours' notice through the Parent portal.

Please note: Scheduled absences can ONLY be registered using the Col Jones Swim App OR Parent Portal and Make-up tokens are generated automatically after the class that has been canceled has completed.

If you know in advance that your child will be absent from a class, you can register this absence through the Parent portal. Once the missed class has concluded, a make-up token will be automatically generated for your use. We understand that unexpected circumstances can arise, and we do our best to be flexible within our policies. However, it's important to note that the 24-hour notification requirement is in place to ensure the effective operation of our make-up policy. Given our limited class availability, we rely on the ability to offer make-up classes based on cancellations made by other students. This can only be achieved when we receive advance notice, allowing us to manage the schedule and make necessary arrangements.

How to schedule this absence? Simply follow these instructions:

Please Note:

We only offer ONE Makeup Token per booking, per calendar month with 24 hours notification using Parent Portal. 

A makeup token can ONLY be BOOKED via the Parent Portal AFTER the class you have scheduled absent has FINISHED. 

A makeup token has an EXPIRY DATE of 8 weeks from the date that you have scheduled absent. 

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