Customer Portal Login

Thank you for scheduling a Future Absence through our Parent Portal. We would like to provide you with a detailed overview of our make-up class policy and procedures to ensure clarity and a smooth experience:


Make-Up Class Policy


  • Eligibility: Each student is eligible for one make-up class per calendar month per booking.


  • Notification Requirement: A minimum of 24 hours' notice through the Parent Portal is required to qualify for a make-up class. Notifications via email or phone are not accepted.

 

Make-Up Token Generation


A make-up token will be automatically generated after the scheduled absence date if the following conditions are met.


  • The absence is submitted via the Parent Portal at least 24 hours before the scheduled class time.
  • It is the first scheduled absence for the calendar month.

 

Important Details About Make-Up Tokens


  • Validity: Tokens are valid for 8 weeks from the issue date.


  • Active Booking Requirement: Tokens can only be used while the student has an active booking in our program. If the student does not have an active booking, the token will remain inaccessible until re-enrollment.


  • Non-Transferable: Tokens are specific to the student and cannot be transferred or shared.


  • One-Time Use: Once a make-up class is booked using a token, the booking cannot be altered, changed, or rescheduled for any reason.


Please note that our make-up policy does not apply to School Holiday programs. Changes, cancellations, or make-up classes are not permitted for these programs once bookings are confirmed with payment.


How to Use Your Make-Up Token


Make-up classes must be scheduled on an alternate day/time to your child’s regular class. To book, please log in to the Parent Portal and select a suitable make-up class time.

 

Why the 24-Hour Notice Policy is Important


This policy allows us to manage class availability effectively, enabling us to offer make-up slots based on cancellations from other students. This proactive approach ensures fairness and consistency for all families while maintaining the integrity of our program.


  • Please Note:  Scheduled Absence / makeup policy does not include School Holiday program - strictly NO changes, cancellations or make up classes are permitted for any reason once School Holiday booking is confirmed with payment.


We truly appreciate your understanding and cooperation in adhering to these guidelines. If you have any further questions or need assistance, please feel free to reach out via the Parent Portal or contact our team directly.

Thank you for choosing Col Jones Swim Tempe. We look forward to continuing to support your child’s swimming journey!


                                             How to redeem this token:


For Your Information 


You may have already noticed it—or perhaps not—but you now have access to an Air-Conditioned Viewing Area! Designed with your comfort and convenience in mind, this space ensures you can fully enjoy watching your child’s swimming lessons.

Here are the standout features of this exciting addition:

Comfort and Convenience


  • Fully air-conditioned for a cool and relaxing environment.
  • A clean and welcoming atmosphere maintained to high standards.


Visibility and Monitoring


  • Elevated viewing area with large glass panels, offering a view of all swimming zones.
  • CCTV screens displaying live feeds from the pool, allowing you to keep an eye on your child even while seated.

Work-Friendly Amenities


  • Free Wi-Fi, perfect for working, browsing, or staying connected while waiting.


Refreshments


  • Access to our on-site café, offering a range of beverages and snacks for your enjoyment.


Our air-conditioned viewing area ensures that you can work, relax, or simply enjoy watching your child develop their swimming skills.

 

If you’d like to learn more or have any questions about this new facility, please don’t hesitate to contact our Reception Team at 9559 7111.

 

Thank you from the TEAM of Col Jones Swim Tempe your Water Safety and Learn to Swim Specialist!

To download the app, click the link below:

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